Shipping

Shipping Fees

Cikck is committed to providing a worry-free shopping experience for users around the world. We provide free shipping services to most regions in the world. No matter where you are, you can enjoy the convenience of free shipping worldwide when you place an order.

Product Ownership and Risk Transfer

When you purchase goods through Cikck.com, all orders are subject to the relevant laws of the destination. When the goods are successfully delivered to the delivery address you provide, the ownership and risk of the products will be automatically transferred to you.

Please note: Once the product is delivered, Cikck and third-party sellers will no longer be responsible for losses caused by loss, theft or damage. It is recommended that you confirm that the items are intact when you receive the package.

Shipping and Delivery Time

Processing time: We will complete packaging and delivery within 1-2 business days after the order is confirmed (excluding weekends and holidays).

Shipping time: Orders to most countries and regions will be delivered within 7-14 business days.

The specific arrival time may vary slightly depending on the region, logistics service or customs clearance. At checkout, you can view the estimated delivery date of each item and choose the most suitable delivery method.

For more accurate delivery estimates, we recommend that you enter your detailed zip code before checking out, or allow Cikck.com to access your current location.

How to Change Shipping Information

If you want to change the information of an order that has not yet been shipped, please contact customer support to request the change before we start the shipping process (usually within 30 minutes of placing the order):

• Log in to your Cikck account and visit the "My Orders" page;
• Check the status of your order;
• If it has not been shipped, please contact customer service to provide a new shipping address or modify the delivery information.

During peak periods (such as holiday promotions), the shipping processing time may be shortened, so please submit your change request as soon as possible.

Order Tracking Instructions

After shipping, you will receive a confirmation email with a logistics tracking number. Please make sure that the email address you registered is filled in correctly.

If you do not receive the email, please check your spam folder or get tracking information through the order page.

You can also go to the official website of the logistics carrier and use the tracking number to check the delivery status in real time.

Instructions for multi-address delivery

If you need to ship different items in your order to multiple addresses, please select a separate delivery address and delivery method for each item on the checkout page.

If you need to send multiple quantities of the same product to different addresses, it is recommended that you place separate orders so that the system can process them correctly.

What if I don’t receive the product?

If you don’t receive the product within the expected time, please be sure to contact customer service within the return and exchange period. We will provide you with a re-shipment or refund solution to ensure that your rights and interests are not affected.

If you have any questions, you can contact us at info@cikck.com and our customer service team will respond as soon as possible.