Privacy

Updated: July 2, 2025

This Privacy Statement is issued by Cikck and its affiliates (collectively, "Cikck," "we," "us," and "our") to individuals who interact with us outside our organization, including customers, visitors to our websites, users of our applications, recipients of any of our other products or services, corporate customers, and employees (collectively, "you," "you," or "users").

This Privacy Statement applies to all Cikck brands, including Cikck and any specific device, website that references or links to this Privacy Statement.

We may update this Privacy Statement to reflect changes in our information practices. Unless otherwise specified, all changes are effective as of the date of posting. We recommend that you review this page periodically for the latest information on our privacy practices.

Collection of Personal Information

Depending on how you use our websites, products, or services, Cikck may collect or receive personal information about you through a variety of channels. We are committed to collecting information only to the extent necessary for business operations and to using it lawfully, properly, and transparently. We may collect your personal data in the following ways:

a. Information you actively provide

When you actively submit information to us, we will collect this data, including but not limited to:

Create an account or fill out a registration form;
Contact us by email, phone, customer service chat or other means;
Personal information submitted when providing a business card or participating in our activities;
Information provided when participating in surveys, sweepstakes or promotions.

b. Account registration information

When you register, create or manage a Cikck account, we will collect the identity-related information you provide, such as name, email address, contact information and login credentials.

c. Information collected during business dealings

When you use our services or products, submit orders, apply for support or otherwise establish a business relationship with us, we will collect personal data related to the relationship, such as communication records, transaction information and service preferences.

d. Website and application usage data

When you browse our website, use our application or interact with its features, we automatically collect relevant information. This may include:

Browser type, device information, IP address;
Visit time, click behavior, page dwell time;
Usage patterns such as login activity and frequency of use.

e. Content and advertising interaction data

If you interact with any third-party content (such as advertisements, social plug-ins) on Cikck websites or applications, we may obtain personal data related to your behavior through relevant third parties (such as advertising technology service providers). This includes information such as your clicks on ads, browsing content, and watching videos.

f. Data you publicly publish

We may collect personal content that you actively publish on public channels such as social media platforms, Cikck official communities, and evaluation platforms, such as comments, feedback, pictures, videos, or other materials.

g. Information from third parties

We may also obtain personal information about you from the following third parties:

Single sign-on (SSO) or third-party authentication services;
Third-party integration service providers or software plug-ins;
Business partners, customer referral parties, or employers;
Information disclosed by law enforcement agencies or regulatory agencies in accordance with the law.

h. Information automatically collected through tracking technology

To optimize user experience, analyze access behavior and improve service quality, we will use cookies and other tracking technologies to automatically collect information about your interactions with us, including but not limited to:

Cookies, small data files, local storage;
Web beacons, pixel tags;
Embedded scripts, mobile SDKs;
Log files, location information and device identifiers.

We may work with trusted third-party technology providers to collect data using the above technologies, and may combine this automatically collected information with personal data we obtain from other channels to provide more relevant and personalized services.

Creation of personal information

In some cases, we will also create a record of your personal data, such as a record of your interaction with us and details of your past interactions with us. We may also associate personal data collected from any of our websites, applications, products or services, including personal data collected from different devices.

Categories of personal data we collect and process

When you first register for a Cikck account, we may collect the following categories of personal information: username and password, email address and/or phone number. Once you have successfully created a Cikck account, you can use it to log into Cikck's various websites and applications without having to create an account for each specific website or application.

When using our websites, applications, products or services, we may also collect and/or process the following categories of your personal data:

Contact information: including your name, preferred name, phone number, email address, mailing address and communication preferences, all of which you voluntarily provide.
Account information: including your name, date of birth/age, alias, country/region, language preferences and communication preferences, email address, phone number, employer and avatar, as well as account credentials or one-time passwords, single sign-on authentication tokens, loyalty and incentive program points/rewards, products or services you have been interested in, purchased or otherwise used.
Transaction information: including purchase and price records when you place an order on our website or application, recipient name, shipping address and contact information, shipment tracking details, return details and warranty details.
Payment details: such as invoice/payment records, payment amount, payment date, billing address and payment method provided when you place an order on our website or application. Please note that we use third-party payment service providers to process payments. We do not receive or retain any personally identifiable financial information, such as payment card numbers; all such information is provided directly by you to our third-party payment service providers. The payment service providers’ use of your personal data is governed by their privacy policies.
Information collected from third-party authentication services or other third-party accounts you link to our Services: Some of our websites, applications, products, or services may allow you to log in through third-party social networking or authentication services. When you use these single sign-on services to access our websites, applications, products, or services, we do not receive your login credentials for the relevant third-party service. Instead, we receive a token from the single sign-on service to help identify you in our systems (e.g., by your username) and to confirm that you have successfully authenticated through the single sign-on service. In addition to verifying your identity, these services in most cases provide you with the option to share certain personal data with us, which may include your name, email address, friends list and other contacts, or other information from your public profile (e.g., profile picture, age range, gender, language, country). The data we receive depends on the policies of that third party and your privacy settings on that third-party website.

Purpose of processing

We use the collected personal information for the following main purposes in accordance with applicable laws:

Providing products and services: including account management, order processing, customer support and promotional activities.
Daily operations and internal management: for organizational operations, financial management, contract performance and supplier collaboration.
Communication and marketing: interact with you through channels such as websites, apps, text messages, phone calls, emails or social media, and promote our products and services (including targeted advertising).
Personalized experience: optimize content recommendations, advertising display and user interface to enhance your user experience.
Payment and transaction processing: manage paid features and order settlement on websites or apps.
Market research and user feedback: understand user needs, satisfaction and improvement directions.
System security and maintenance: including technical testing, monitoring, security audits and problem fixing.
Legal compliance and risk prevention and control: prevent fraud, enforce policy terms, handle disputes and comply with regulatory requirements.
Business cooperation and development: including building relationships with partners, managing loyalty programs and exploring business opportunities.
To meet other legitimate purposes: such as the purposes you authorize, or to achieve the purpose stated when collecting data.

Legal basis for processing

The legal basis for our processing of personal data is as follows:

To perform our contractual services or before entering into a contract with you: If you order products or services from us, or you contact us to request our products or services, we will use your personal data to provide you with these products or services, including account and contract management, to promote user benefits and services, including customer support and processing payments for our products and services, or to provide information that may be relevant to your decision whether to order our products and services;
Based on our legitimate interests: The use of your personal information may also be necessary for our own business interests. For example, we may use some of your personal information to update and monitor services, or diagnose or repair technical problems; help maintain the safety, security and integrity of our property and services, technology assets and business; enforce our terms, resolve disputes, perform our obligations and exercise our rights, protect our business interests and the interests and rights of third parties; and prevent, investigate or notify fraud, illegal or criminal activities.
Consent: In some cases, we may ask you to separately grant us consent to use your personal data. In this case, you can revoke your consent at any time, and the revocation will be effective in the future.
Comply with legal obligations: We may be obliged to collect or retain certain personal data due to legal requirements, such as tax or commercial laws, or law enforcement authorities may require us to provide personal data upon request.

Disclosure of Personal Information

To the extent permitted by law, we may share, disclose or grant access to your personal information to third parties for the following purposes:

With you and your authorized representatives

If you or others you explicitly authorize need to access this data, we will provide relevant information as instructed by you.

With Cikck Affiliates

We may share your personal information within the Cikck Group for the purpose of providing services, internal management, customer support, etc. The sharing behavior will comply with the provisions of this Privacy Policy.

Legal, regulatory and security requirements

We may disclose information to legal or regulatory authorities for the following reasons:

Comply with legal obligations, court orders or other legal procedures;
Establish, exercise or defend legal claims;
Prevent fraud, investigate potential crimes or protect the safety and property of Cikck, users or the public;
Enforce our terms of service or policies.

Third-party service providers

We may share data with contractually bound partners who process information on our behalf, including but not limited to:

Payment, logistics and warehousing services;
Customer service, call center, SMS or email delivery services;
Marketing, advertising technology and analysis services;
Website cloud storage and IT security support.

Advertising and marketing partners

In order to provide you with more relevant advertising content (including targeted advertising on our website and third-party platforms), we may share certain information with advertising networks or technology platforms. These partners may use cookies or other tracking technologies to collect user behavior data.

Third-party integrated services

If you choose to integrate with certain third-party services, these third parties may receive relevant information you choose to share. Please review their privacy policies to understand how they handle data.

Business and marketing partners

We may share information with business partners (which may require your consent) when jointly providing products or participating in joint promotional activities.

Personal choice sharing

You can also actively share information with others through our device or account sharing function. We recommend that you only share with trusted people.

Independent Consultants and Professional Institutions

For legitimate operational purposes, we may disclose necessary information to our legal advisors, auditors or other professional advisors under the premise of strict confidentiality.

Disclosures related to corporate transactions

In the event of asset sales, mergers and acquisitions, reorganizations or bankruptcy, we may share or transfer user data during the business transfer process. We will notify you by email or website announcement before and after the transaction.

Other disclosures

With your consent or at your request, we may disclose your information to other third parties.

When we share data with third parties, we will require them to sign a legally binding agreement to ensure that they only process information in accordance with our instructions, take strict confidentiality and security measures, and comply with relevant laws and regulations. Please note that these third parties may also process your information in accordance with their own privacy policies.

Data retention

We will retain your personal data only for the minimum period necessary to achieve the purposes described in this Privacy Policy as reasonably necessary. We have established the following data retention standards:

Main basis for data retention

We will retain your personal data in the following circumstances:

While we have an ongoing relationship with you: if you are still an active user of our website or services, or have subscribed to our marketing communications and have not canceled;
The data is still necessary for business purposes: for example, for contract performance, customer support, legal compliance or legitimate business interests;
When we have a legal obligation to retain: for example, due to tax, financial, consumer protection, network security or other legal requirements.

Specific setting of retention period

After the relationship with you ends or the data is no longer necessary, we usually:

Retain your information until the maximum legal limitation period expires in accordance with applicable law
Retain for an additional 2 months after the expiration of the limitation period to process any claims that may be raised before the deadline;
In the case of an actual legal dispute, the relevant data may continue to be retained until the end of the litigation or investigation.

During this period, your data will be restricted for use and only for storage, security maintenance or the fulfillment of legal obligations.

How data is processed after processing is completed

Once the above retention period has expired, your personal data will be:

Securely deleted or destroyed;
Or anonymized or de-identified so that it can no longer be identified or attributed to you.

Your privacy rights

Under applicable data protection laws, you may have the following rights to manage and protect how your personal data is processed:

Right to refuse to provide information: You can choose not to provide us with certain personal data. However, please note that if certain necessary information is missing, we may not be able to provide you with some services or functions (for example, we cannot process orders or respond to requests).

Right to access: You have the right to request access to a copy of the personal data we hold about you and to learn about the source, processing purpose, use, recipients and other related information of this data.

Right to rectification: If you believe that the personal information we hold about you is incorrect or incomplete, you have the right to ask us to correct or supplement it.

Right to restrict processing: In certain circumstances (such as when the data is inaccurate or the processing is illegal), you can ask us to temporarily limit the processing of your personal data to storage and necessary maintenance.

Right to data portability: You have the right to request that we provide some of your personal data in a structured, commonly used, machine-readable format and transmit it to another controller, to the extent permitted by law.

Right to erasure (right to be forgotten): You can request that we delete your personal data if we no longer have a legitimate basis for processing it. Please note that in some cases, deletion may not be immediately effective for legal or technical reasons (e.g. backup systems). Such information will be stored in isolation and no longer used for processing until it can be securely deleted or de-identified.

Right to withdraw consent: If we process your personal data based on your explicit consent, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, you can submit a request through the Contact Us page. We will process and respond to your request within the timeframe required by law. You may also have the right to lodge a complaint with a data protection supervisory authority.

Direct marketing

We process personal data to contact you by email or other communications to provide you with information about our website, products and services that may be of interest to you. If we provide you with a website, product or service, we may send or display to you information about our website, application, product or service, upcoming promotions and other information that may be of interest to you, including using the contact information you provide to us or any other appropriate means, but always with your prior opt-in consent to the extent required by applicable law. Please note that we may track your open and click behavior.

Commercial Information and Other Website Links

Commercial Information – In the course of your use of our website, products and services, we may ask you to provide commercial information about the company you work for. Commercial information may include your company’s practices, policies, procedures and supporting documentation. Such commercial information is stored on Cikck’s systems and we will use it to provide the solution under your contract with us, in accordance with the terms and conditions of the agreement between Cikck and your company.

Other Website Links – This Privacy Statement applies only to Cikck’s practices, technology and services. Our online properties may contain links to websites and online services operated by other companies that are not under the control or direction of Cikck. If you provide or submit personal data to those websites or online services, the privacy policies of those websites or online services apply to your personal data. We recommend that you carefully read the privacy policy of any website you visit.

Cookies, Analytics and Tailored Advertising

Cikck and its third-party partners and providers use cookies and similar technologies to automatically collect certain personal data when you visit or interact with our websites and services to enhance the navigation experience, analyze trends, administer the website, track users' activities on the website, gather demographic information about our user base as a whole, and assist us with marketing and customer service. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions of our websites and services.

Our website allows you to adjust your preferences for our use of cookies and similar technologies by clicking on the "Cookie Settings" link in the footer. These cookie preference management tools are specific to websites, devices, and browsers, so you will need to change your preferences on each device and browser you use when interacting with the specific website you are visiting. You can also stop us from collecting all information through our web services by stopping using our websites and services.

You can also use third-party tools and features to further limit our use of cookies and similar technologies. For example, most commercial browsers typically have tools that can disable or delete cookies, and in some cases, you can block access to cookies by selecting certain settings. The features and options provided by different browsers may vary, so you may need to set them up separately. In addition, you can exercise specific privacy choices by adjusting the permissions in your mobile device or internet browser, such as enabling or disabling certain location-based services.

Contact Us

If you have any questions or concerns about our privacy statement, you can contact us at info@cikck.com.