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FAQs

What devices does your wireless charger support?

Our wireless charger is compatible with most devices on the market that support the Qi standard wireless charging protocol, including but not limited to:

  • Apple devices
  • Android devices

Please note: For some devices, such as older iPhones and devices with metal or magnetic phone cases, it is recommended to use standard charging methods or remove interference for best results.



What is the output power of the wireless charger? Is the charging speed fast?

We offer a variety of models, and the charging speed varies by product:

  • Conventional wireless charger: 5W / 7.5W / 10W / 15W (automatically matching devices)
  • Car wireless charger: supports fast charging and automatically adjusts the output.
  • Multi-function wireless charger: supports fast charging for mobile phones, headphones, and watches at the same time, which is efficient and safe.

Warm Tips: To ensure the best charging efficiency, it is recommended to use a PD or QC charger with suitable power.



Can the multi-function wireless charger charge multiple devices at the same time?

Yes, our multi-function wireless charger supports charging multiple devices at the same time, for example:

  • Mobile phone + Apple Watch + AirPods
  • Mobile phone + Bluetooth headset + second mobile phone

The product adopts independent coil design inside, and multiple devices charge without interfering with each other. At the same time, it has multiple protection mechanisms such as overheating, overvoltage, and overcurrent to ensure the safety of the device.



Can the wireless charger with a bracket charge while watching videos?

Of course. Our ergonomic bracket wireless charger adopts adjustable angle design and supports landscape or portrait mode. Users can watch movies, video conferences, live broadcasts or browse social media comfortably while charging without holding.



Does wireless charging damage the mobile phone battery?

No. All our wireless chargers are controlled by smart chips and have multiple safety technologies such as temperature control, overvoltage protection, and automatic power off to effectively prevent overcharging or high temperature damage. Compared with cheap products, we pay more attention to the impact on the health of device batteries during long-term use.



What is a Bluetooth speaker wireless charger? How to use it?

Bluetooth speaker wireless charger is an innovative product that combines high-quality Bluetooth speakers with wireless charging functions. You can:

  • Connect your phone with Bluetooth to enjoy high-fidelity stereo sound
  • Place your phone on top of the speaker for wireless charging
  • Some models also support alarm clocks, LED ambient lights and other functions
  • It is very suitable for daily smart accessories in the bedroom bedside, office desk or living room.



Is the wireless charger safe? Will it heat up or radiate?

Our products meet international safety certifications and have built-in intelligent temperature control and radiation shielding systems:

  • Intelligently identify foreign objects (metal objects) and automatically cut off the power
  • The temperature control chip monitors the temperature in real time to prevent overheating
  • Radiation is far below the safety standard, no need to worry about health problems



What interfaces do your portable chargers support?

Most of our portable chargers have Type-C/USB-A/USB-C hybrid output interfaces to meet the needs of different devices. Some models also have built-in fast charging function, which is convenient for quick charging on the go.



Is it troublesome to install a car wireless charger? Will it fall?

No. Our car wireless charger adopts gravity sensing clamp arm/magnetic suction design, supports multiple installation methods such as air outlet clamping, suction cup base, instrument panel fitting, etc., which is stable and will not fall off, and can maintain stable charging even on bumpy roads.



Do your products provide warranty? What if it breaks?

All our products provide one-year warranty service. If there are product defects, failures or functional failures from the date of purchase, we will decide to repair or replace eligible products at our discretion according to the actual situation.

If you have any questions during use, please contact our customer service at any time.


If you have any other questions, you can contact us at info@cikck.com, and we will help you as soon as possible!